FREQUENT QUESTIONS

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Learn More About BigDay

Below is the most frequent questions we get asked by members and suppliers

Member Based Questions

BigDay is an exclusive online wedding supplier directory operating in Australia, dedicated to showcasing only the most reputable and premium quality wedding vendors. Our primary objective is to provide an unparalleled browsing experience for BigDay members seeking the very best wedding suppliers and services available in the Australian market.

In addition to our directory, we also offer a membership-based giveaways platform, where BigDay members can participate in draws to win exciting prizes such as bridal dresses and wedding car hire. We take pride in offering an exceptional service that caters to the needs of soon-to-be-wed couples, providing them with access to the finest wedding suppliers and a chance to win amazing prizes.

At BigDay, we take our role as a trusted source of wedding supplier information very seriously. Our team of experts carefully evaluates each supplier application based on a set of rigorous criteria, including years of experience in the industry, customer reviews and ratings, the quality of their work, and their overall reputation within the wedding industry. We only list vendors that meet our high standards and are confident that they will provide our members with exceptional service.

There is a membership fee for joining BigDay, which provides our members with access to our exclusive wedding supplier directory and membership-based giveaways platform. As a member, you’ll be able to browse our directory of premium quality wedding vendors and enjoy the opportunity to win exciting wedding-based prizes through our giveaways platform. You’ll also receive regular updates on new suppliers added to the directory and be the first to know about our latest giveaways.

We strive to ensure that our directory is always up-to-date and accurate, so our members can rely on it to find the best wedding suppliers in Australia. We regularly add new suppliers to our directory, ensuring that we have a comprehensive and diverse range of vendors to choose from.

We also verify the information provided by each vendor, confirming that they are still actively operating and that the information provided is accurate. This way, our members can be confident that they are getting the most reliable and up-to-date information on the best wedding suppliers in Australia.

Our directory is carefully curated to include only the highest quality wedding vendors across a wide range of categories. These include but are not limited to wedding planners, photographers, florists, caterers, venues, musicians, and wedding dress designers. We take great care to ensure that our directory is diverse and comprehensive, with vendors from all over Australia, including major cities and regional areas.

At BigDay, we understand the importance of privacy and security when it comes to personal information. We take several measures to ensure that member information is kept secure, including using industry-standard encryption technologies to protect data during transmission, and implementing strict access controls to ensure that only authorized personnel can access member information.

We also have strict policies in place to ensure that member data is not shared or sold to third parties. Additionally, we comply with all relevant privacy regulations in Australia to ensure that member information is handled ethically and transparently.

The deadline to enter our giveaways are stated at the top of the individual giveaway pages and other sections of our website for you to be able easily review.

The winners will be chosen randomly using a computer-generated system through our partners at Trade Promotions and Lotteries Pty Ltd to ensure legitimacy and authenticity for all entrants to have a real chance at winning prizes. Winners will be notified via email and/or phone within 24-48 hours of the promotion draw time. Major prize winners are contacted immediately during our live stream giveaway.

Yes, you can make changes or updates to your personal information, including your contact details, inside your user dashboard. However, please note that any changes made after our various member giveaway deadlines may not reflected your update information in the final winner selection process, but rather your previously saved information.

MyBigDay is a trusted and registered business in Australia with a valid Trade Promotion license number TP/02380. As such, we adhere to all relevant laws and regulations governing the conduct of promotions and giveaways in Australia. Furthermore, to ensure fairness and legitimacy, all draws for winners are conducted by our partners at Trade Promotions and Lotteries Pty Ltd, a trusted and licensed third-party provider of lottery and gaming services in Australia.

We do not offer refunds for monthly membership or one time payment access to our directory and giveaways. But if you have a monthly membership account with MyBigDay, you can cancel at any time as there is no lock-ins. 

Yes, the prize is transferable to someone else with the written consent of the winner. However, the winner will need to provide the necessary information and documentation to MyBigDay to facilitate the transfer.

MyBigDay is a for-profit Australian company dedicated to providing quality resources and services to help make the wedding planning process easier and more enjoyable for couples. However, we believe in giving back to the community and supporting important causes. As such, we have established ongoing relationships with a range of charities based in Australia that we provide regular support to every single day. Our goal is to make a positive impact in the world and to create a more meaningful and memorable experience for our members.

No, there are no hidden fees or costs associated with member based giveaways. Our membership and one-time access fees are clearly stated and there are no additional fees.

Your personal information will only be used for the purpose of the giveaway and will not be shared with any third parties unless required by law.

Directory Group Australia Pty Ltd operates MyBigDay, a platform focused on supporting couples in the planning and organizing of their wedding day. We are a team of experienced experts in the events, technology, and experiences industries. Our mission is to provide a comprehensive range of resources and tools that simplify the wedding planning process for members, and to offer exciting and beneficial giveaways that support the financial resources of our members.

Members of MyBigDay can enter the giveaway more than once by purchasing one-time payment directory access on top of their monthly membership. Each individual entry must be unique and submitted separately to give everyone an equal chance to win.

Vendor Based Questions

Wedding businesses can apply to have their business listed in the BigDay directory by visiting our website and submitting an application. Our team will carefully review each application based on a set of criteria, including years of experience in the industry, customer reviews and ratings, the quality of their work, and their overall reputation within the wedding industry. We only list vendors that meet our high standards and provide our members with exceptional and top-tier services and products.

The primary benefit of being listed in our wedding supplier directory is increased exposure to couples planning their weddings in Australia. Our directory is an exclusive and trusted source of information for engaged couples, and being listed can help vendors reach a broader audience of potential clients. We also promote our vendors through our social media channels and email marketing campaigns, providing additional opportunities to showcase their work and connect with potential clients through opportunities such as our exclusive member only giveaways which are sourced with the businesses and vendors listed on MyBigDay.

As a membership-based platform, we operate on a unique business model where our members pay a fee to access our directory and giveaways platform. Unlike other directories that charge vendors for listing their services, we are committed to supporting small businesses in Australia’s wedding industry by offering a free listing service. This underscores our passion for providing vendors with a platform to showcase their services to potential clients without incurring any additional costs. We are proud to support small businesses and are inspired to continue our efforts in empowering them through our platform.

We take our role as a trusted source of wedding supplier information very seriously and employ a rigorous vetting process to ensure that only the highest quality vendors are listed in our directory. Additionally, we regularly review and update our listings to ensure that the information is accurate and up-to-date.

We offer a variety of advertising and marketing opportunities for wedding vendors looking to reach a broader audience, including sponsored content, display advertising, and email marketing campaigns. Our team can work with vendors to develop a custom marketing plan that fits their unique needs and goals.

Our team carefully evaluates each vendor application based on a set of criteria, including years of experience in the industry, customer reviews and ratings, the quality of their work, and their overall reputation within the wedding industry. We only list vendors that meet our high standards and provide our members with exceptional service.

We take the privacy and security of our vendors’ information very seriously and employ strict access controls and data protection measures to ensure that information is kept secure. We also comply with all relevant privacy regulations in Australia to ensure that vendor information is handled ethically and transparently.

We do not have any specific restrictions on the types of wedding businesses that can be listed in our directory, as long as they meet our high standards of quality and professionalism. However, we do prioritize vendors that offer exceptional service and value to our members, and we reserve the right to reject applications that do not meet our criteria.

We are always looking for ways to improve and expand our services for both members and vendors. We have plans to continue growing our directory and adding new categories of vendors to better serve our members’ needs. Additionally, we are exploring new ways to offer additional services and benefits to our vendors, such as exclusive discounts and promotions, and we welcome feedback and suggestions from vendors on how we can better serve their needs.

Yes, vendors can display their contact information on their profile, including their phone number and email address. This allows members to reach out to vendors directly to inquire about their services, availability, and pricing.